Last Updated: Jan 4, 2017
The Pennsylvania Medical Society (PAMED) has heard from physicians who have reported that they began experiencing difficulty logging in to the state's prescription drug monitoring program (PDMP) system, even after they had successfully created an account and used the PDMP for querying.
PAMED reached out to the Pennsylvania Department of Health's PDMP Office to find out why the issue may be happening. The cause, in certain cases, is an expired PDMP password.
If you have a PDMP account, you are currently required to change your password every three months. Before your password is due to expire, you will receive email reminders to let you know that your password will need to be reset.
Physicians, practices, and health care organizations may wish to ensure that these reminders are not being marked as "spam" in error. There are two email address that PDMP users can whitelist (i.e. mark as a safe email sender):
email@example.com: These are notifications from the PDMP System.
Rafirstname.lastname@example.org: These are updates and alerts from the PDMP Office.
If it is time for you to reset your password, you can access the PDMP login page here. Then, click the "Reset Password" link to update your password information.
For questions regarding PDMP registration or data submission, you can contact technical support 24 hours a day at 855-572-4767 (855-5PA-4PMP). You can also reach the PDMP Office directly by calling 844-377-7367 (844-377-PDMP) from Monday through Friday 9 a.m. to 5 p.m. or via email at RA-DH-PDMP@pa.gov.