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Using CAHPS to Improve Patient Satisfaction Scores (CME)

​Patient feedback on the quality of care they receive from health care providers have become increasingly common. One example is CAHPS (Consumer Assessment of Healthcare Providers and Systems).

CAHPS focuses on aspects of care that patients are best qualified to assess, such as the communication skills of providers and ease of access to services.

How does CAHPS impact quality scores for physicians and other providers? A new online, on-demand course from the Pennsylvania Medical Society explains.

At the end of this hour-long program, you will be able to:

  • Explain the background and purpose of CAHPS
  • Discuss how CAHPS affects your practice environment
  • Develop a plan for improving interactions and organizational CAHPS scores

Take the Assessment:

Access for PHYSICIANS to obtain CME credit

Accreditation and Designation Information

The Pennsylvania Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Pennsylvania Medical Society designates this enduring material for a maximum of .50 AMA PRA Category 1 Creditâ„¢. Physicians should only claim credit commensurate with the extent of their participation in the educational activity.

Activity Development Team

Planner/Faculty: Catherine Baumgardner, PhD.

Planner: Leslie Howell, Planning Committee. The members of the Activity Development Team have no relevant relationships to disclose.

Enduring material posted: Oct. 6, 2015

Enduring material expires: Dec. 31, 2017

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