CME: How to Embrace Generational Diversity in Your Health Care Team

Last Updated: Apr 4, 2018

Embracing-Generational-Diversity2-articleApproximately 20 percent of the nation’s health care workforce come from the millennial generation. And, in the health care world, millennials are typically managed by baby boomers.

The challenge for physicians is bridging the generation gap in order to create a successful working environment and maintain a high level of patient care. “It’s important to understand the backgrounds and values of our peer physicians and staff if we are to help educate,” says course facilitator Nirmal Joshi, MD.

The Pennsylvania Medical Society’s (PAMED) “Embracing Generational Diversity” online CME course looks at:

  • The generations in today’s workforce, including the defining characteristics of each group
  • Why generational diversity matters when it comes to recruitment/retention of talent, managing conflict, communicating across the health care system, and educating clinicians
  • The difference between how baby boomers (“digital immigrants”) and millennials (“digital natives”) interact with technology
  • Action steps for building good working relationships
  • Approaches to offering feedback that are specific to the person and the task


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The course also includes several video clips featuring Dr. Joshi in conversation with early career physicians MaryEllen Pfeiffer, DO and Andrew Lutzkanin, III, MD. They discuss issues such as the importance of acknowledging physicians for the work they do.

This CME activity is free for PAMED members. Course completers can earn up to .50 AMA PRA Category 1 Credit™

2 comments

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  1. James Alonzo | Apr 05, 2018
    Considering the importance of one's EQ in these times, I believe it already is! 
  2. Steve Karp | Apr 05, 2018
    When will incompetence be considered an asset for diversity? Just asking.

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