Patient Satisfaction: A Must for Every Practice
A simple patient satisfaction survey can be of great benefit to a medical practice. Many practices, however, do not measure patient satisfaction, often because they think it is difficult or time consuming.
Patient satisfaction surveying can be a fairly straightforward process that involves a simple survey. But you shouldn’t bother surveying if you aren’t going to do anything with the results. It is critical that all parties – physicians, office staff, and others – agree to analyze and utilize data from the surveys.
There are at least five benefits of doing satisfaction surveys in your practice:
- More positive relationships with patients
- A growing patient base through positive word-of-mouth
- Reduced liability risk by uncovering problems early
- Demonstrated satisfaction levels to insurance companies and hospitals
- Happier patients mean better quality of life for you and your office staff
Publication: Patient Satisfaction: A Must for Every Practice
This free, members-only publication includes a step-by-step process for patient satisfaction surveying and a sample survey. State Society members can order a printed copy of Patient Satisfaction: A Must for Every Practice or view the PDF below.
Some links require Adobe Acrobat Reader. Download it for free.
Last Updated: 5/19/2008